FAQs

1. What are Pelican hammocks made of and what is the difference?

Our signature "Pelican" hammocks are made from cotton cord in a great variety of colours. Cotton hammocks are softer and slightly more comfortable, as they stretch and mould more to your body shape. Cotton is the best choice if comfort if your main priority. 

2. Where are your Pelican hammocks made?

Our signature pelican series hammocks are hand-made by hundreds of different weavers throughout Central America. It is our mission to ensure that, our customers located throughout the world, receive the finest merchandise, while our weavers get a Fair Market compensation for their labors. 

3. How do you hang a hammock?

Hammocks are a very versatile piece of indoor or outdoor furniture and can be hung nearly anywhere by attaching to a strong wall, tree, post, fence, sail boat mast, etc. When hanging your hammock you require a space of approximately 12 feet or greater. At the lowest point the hammock should hang down to a level between your knees and your hips. For longer or shorter spans simply adjust the length of rope used and hanging heights. For longer distances this can be simply achieved by using a rope to extend the arms of the hammock and also tying higher to create the proper hanging height between your waist and knees. Hanging a hammock in a shorter space can also be achieved by knotting the end of your hammock to shorten its total length. Or shorter distances can also be achieved by having the ropes tied higher up (this will create more of a banana shape to the hammock though). Both ends don't need to be fixed from the same height, as long as the end of each hammock is even. For a wood or concrete wall you can drill or screw in a heavy duty hook (hammock hooks) to use as an attachment point.

4. Can I choose my Pelican hammock color?

Our Pelican Hammocks come in a variety of colors. As all our hammocks are individually hand-made we are constantly changing our offerings.  If you want a custom color other than what is listed we can custom make it for you! You can design your hammock picking from 14  available colors. You can also choose between nylon or cotton. Just click the custom hammock tab!

5. Can Pelican hammocks be washed?

Yes, our Pelican hammocks can be washed. Typically, to wash one of our Pelican hammocks you just need to grab each end loop and stretch the hammock to its full length. Using thick string or cord bind the end cords and body at about six inch intervals to keep them from tangling. Put into a pillow case and put it into the washing machine. Wash with mild detergent and cold water. You can also wash it by hand by simply soaking it in a large pot for a few hours with mild detergent and rinsing it thoroughly in cold water. Hang it to dry. A cotton hammock will shrink right after washing but it returns to normal size when in use again.

6. Do I get any instructions with my Pelican hammock?

Yes, with every hammock we will email your our hammock instructions, use and care guide that details hanging your hammock, along with care tips, knot tying instructions, and directions for folding to keep your hammock free of tangles. You can also view our hammock instructions guide online.

7. What is the difference between a spreader bar hammock and a hammock without a bar?

A single spreader bar hammock has a bar at the top or across both ends. These style of hammocks are typically know as an American or Resort style hammock. A hammock without a bar is a traditional hammock. This is our specialty. It was designed over a 1000 years ago and it is considered the most comfortable hammock in the world by customers. These are the Single, Queen and King Pelican Hammocks.

8. When are orders delivered? What are your shipping costs? Do you deliver internationally?

We will ship all in stock orders within 2-3 business days. We use the delivery services of UPS, Fedex, and USPS. Please note - a signature is required on delivery, so please provide a daytime occupied address for delivery or instructions for leaving unattended packages. If you use a PO Box we ask that you please provide an alternative physical address if suitable as shipping services are unable to deliver to these. Please note courier delays can occur due to increased workloads over certain periods and any quotations of delivery times by PelicanHammocks.com are made in good faith but are estimates only and PelicanHammocks.com shall not be bound by such quotation. We do proudly ship international through UPS. The shipping cost will be calculated automatically during checkout.

9. What payment options do you offer?

You can pay directly through the website via Credit Card or Paypal via our shopping cart payment system.

10. Can I buy as a gift, or do you offer gift vouchers?

Yes, you can easily buy as a gift for someone and have it sent directly to them. Gift certificates/vouchers are available to be purchased through our web site. This produces a one time use voucher code to be used on our site. All you have to do is select the value of the certificate, the recipient and have it emailed or print and post it to your recipient.

11. Can I order and pay securely through your web site?

Yes, our site is encrypted and secured through Comodo or you can checkout securely using Paypal. Paypal allows for a variety of payment options (credit card, debit card, or bank account). Payment is instant, so as soon as payment is made you receive a receipt and order confirmation. Your purchase is then processed by our staff, packaged, and then shipped to your designated address.

12. Can I sleep in a Pelican hammock?

Certainly! Hammock's are perfect for a rest, whether it's a mid-afternoon nap, or you want to sleep the whole night through. In fact hammocks are more popular than beds in many areas of Central America and are the traditional way to sleep. Hammocks are also great in warmer climates as well. The air circulates around you through the weave of the hammock. They make a great alternative to deck chairs and bulky sun loungers.

13. Do you supply frames or hanging ropes with your hammocks?

None of our hammocks come included with stands or suspension kits. These items are sold separately. We have both wooden hammock stands and metal hammocks stands available to purchase. Ropes, suspension kits and all other accessories are also sold separately. You can find compatible products for each hammock at the bottom of the product page.

14. How do you do returns?

Please see out detailed returns page for more information.

15. How long does it take to make your Pelican hammocks?

Our signature Pelican Hammocks are 100% hand-made and can take anywhere from 7 to 30 days to fully complete. Interestingly, each hammock uses up to 5 miles of cotton or nylon cord. This ensures the hammocks are incredibly strong, comfortable and supportive. 

16. Do you have a store?

Our warehouses are based in Florida. However, we are primarily an online based store. This allows us to keep our overheads low, or service fast and our prices down for you. If you are a retail store or know of a store that might benefit from stocking our hammocks please talk to us we'd love to work with you.

17. How long will my Pelican hammock last?

The life of a pelican hammock is influenced by a variety of factors which make it quite difficult to determine an exact length of life.The main factors that will affect the life of a hammock are environmental factors such as exposure to sun (UV rays) salt water, rain and wind. Consideration to these should be taken into account when choosing your type of hammock and cord type. It should be sheltered from the elements where possible when not in use, such as not being left outdoors for long periods of time, especially in sunlight and rain. We also suggest wearing appropriate clothing while you are resting in your hammock. Try to avoid buttons, velcro, jewelry, shoes, watches or any other object that might grab or cut cords. Nevertheless cut, broken or burned cords can be repaired by knotting the ends. However with proper use and care your hammock will provide you with years of enjoyment and relaxation. Using one of our hammock savers provides an easy way of increasing longevity and protecting your hammock when not in use. Other options such as hanging with ‘S’ Hooks make it quick and easy to put up and take down your hammock when not in use protecting it from unfavourable elements.